What is the difference between a JOB and an MBA? Just Over Broke and a Massive Bank Account? Watch Duane review the major differences… This is a small sampling of almost 2000 all new chapters available on MarinoTV for your entire Sales Team (veterans and new hires alike), F&I
How many times do we hear a customer say “I have to talk to my ——“. Duane talks about how you want to initially move in the direction of the objection, and then find out: who normally drives? are there any other people, pets or kids in the car?
Who knows your margins better, you or the customer? There’s a saying in sales that says “whoever talks first loses”. Well when it comes to negotiations “whoever controls the number first wins” and Duane highly recommends that you always negotiate against yourself first to save the sale and gross
What do you do when a customer doesn’t show up for an appointment? You have 3 options: don’t call them call them and yell at them try to save the sale by emotionally turning them around and booking another appointment Duane demonstrated your best response…here he summarizes what he
What do you do when a customer doesn’t show up for an appointment? You have 3 options: don’t call them call them and yell at them try to save the sale by emotionally turning them around and booking another appointment Duane demonstrated your best response…here he summarizes what he
This is a Google Review from one of our FLOW dealer clients, Oakville Chrysler. Among dozens of major and minor changes in our FLOW sales process, we show our clients how to counter your competition that still use the old “4 Square Close”. In 2010 I was trying to close a customer at our used …
Still Using a “4 Square” to Close your Customers? Read More »
