Anyone who follows me knows how passionate I am about the car business and psychology. To that point, my son is now a very high performing F&I Manager, and my daughter is a very successful Psycho Therapist – talk about following in your footsteps! I have always found the better

This is a Google Review from one of our FLOW dealer clients, Oakville Chrysler. Among dozens of major and minor changes in our FLOW sales process, we show our clients how to counter your competition that still use the old “4 Square Close”. In 2010 I was trying to close

How much more would you be willing, able and ready to do if you weren’t so bogged down by irrelevant and cumbersome stuff during your sales day? I got to see first hand, one of the ways Joe Girard was able to keep his 150+ cars a month held together,

To me, it’s never about what’s new, it’s about what works.  I may have never met your sales team, or been in your showroom, but I know three things about your showroom without ever stepping foot in it: Your best sales person spends more time IN their office than anyone

Duane Marino is proud to announce the addition of an American training academy, to mirror his services offered here in Canada. J.C. Spearry, an accomplished retail automotive professional and facilitator, is heading up the Cleveland operation.  “Duane’s workshops are nothing like what we have access to here in the United

Duane!  A note from Cleveland brother… It’s so disgusting!  I just sat with a GSM this evening and watched him try to coach this “veteran” sales associate into sloooowwwing down in the middle of negotiations!  WOW!!  I nearly jumped out of my skin!  I told her 30 mins. prior that

Buckle up…This is a great true story… A 60ish year old astute friend of the family and his wife felt the need to share (vent) a car buying story to us this weekend.He says:  “I walk into one of the biggest dealerships in town, where we service one of our

Most people in this business have not been in this business long enough to know how much the shopping and buying process has changed because of the internet. …Remember when every Saturday was chaos and mayhem where every sales person got at least 8 “ups”?… Those days are gone forever

Over 20 years ago, Joe’s first books taught me the essentials of selling. I never could have dreamt that I would be blessed by a close friendship with him and his family, and it has been a major source of inspiration, notoriety and credibility for me. In our many conversations

The lesson seems to be consistent…sometimes all we have to do is show up! I was really second guessing coming this year, leaving behind mounds of works, especially all the editing, rendering, loading and commenting still required to get the remainder of our 2000+ training chapters loaded on MarinoTV.  The