I’m just leaving a long time client (almost 20 years) in Prince George BC, Wood Wheaton’s. They embraced my CRM software over 15 years ago, the trade cycle management processes that went with it, many of my sales and customer service practices and so much more. They were the #1 volume GM dealer in BC last month, and front to back, they are all great car people and just great people in general. Success leaves clues, and so does failure. Great dealerships do great things. Right now, decide what you want to change, improve or modify this month, and focus obsessively on it. Next month pick another. The next, another. Could you imagine what your sales and income would look like if you embraced and executed 12 better practices?