USA Success Stories
Duane's day with the entire executive team at our Luther Auto Group Leadership Academy was amazing. The executable psychological management strategies suggested we're not only usable but also very understandable and Duane's down to earth approach was very in line with our ethics and business Style. I saw Mr. Marino speak at the NADA conference in San Francisco and knew I had to bring him to our entire management team of 38 dealerships. We plan on having Duane work with us again in the near future
Alan and Chip have both worked at this dealership for over 15 years. The impact that Service Flow made on each of them was incredible! We had our best month of the year in terms of hours and gross profit generated following the training. Duane does an amazing job connecting with people, the mindset of our staff is next level. The CSI scores in Service is ranked top 10 in the nation among Volvo retailers.
While in the midst of the worst economic downturn and automotive contraction the United States has ever seen, we knew we needed something different, fresh, motivating and effective to help our dealers get out of the slump. So we sought the best we could find and found Duane in Canada, flew him in to our Washington studio and he did a 2 hour Power Talk, broadcast across the nation. The feedback was instant, awesome and unanimous. He’ll be back soon for another show.
I could have had anybody in the world do my talk at the Automotive Hall of Fame in Detroit with me, and I picked Duane. We’ve become good friends ever since. Do not miss the opportunity to see him live. He’s the new real deal.
For over 40 years, I have hand picked and co-created the careers of the best trainers and speakers such as Jackie B.Cooper, Grant Cardone, Zig Ziglar, Brian Tracy and many, many more. Duane Marino is the trainer of today and embodies the best traits of the best in his field, past and present. He not only understands the market and the inner workings of a store, he can actually do what he teaches in a store personally and does so regularly on his own car lot and at stores across the nation. I can say that every salesperson, manager and dealer should take advantage of what he has to offer, from phone to sales to closing skills, management training, F&I and sales psychology. HE’S YOUR MAN.
Canadian Success Stories
We have been using Duane’s sales programs for my sales people for years, so when he described his Dealer Group Program it only made sense. Open access to the Academy Programs for Sales, F&I, Service and Management, MarinoTV, his books, in-dealership and group training has streamlined our training efforts, reduced my training expenses, and helped my team maximize their potential!
We have been part of Duane’s Dealer Group Program for over 3 years. Our goal was to have all of our stores operating with the same sales systems, so we could more easily develop and promote our team members from within. We have seen some drastic improvements in sales, gross and pace of sale, in particular with 2 of our dealerships. Having open access to all of the Academy workshops, on-site training and MarinoTV has been great. I have also made sure I attend and involve myself in the group training sessions we hold every 60 days so I can “inspect what I expect” and build rapport with all of our team members. We notice the biggest improvements and growth with new hires who all consistently deliver 15-20 vehicles a month within their first 90 days.
I was a lot porter and when I started selling cars my dealership sent me to see Duane. I was told to sit down, shut up and listen to everything he had to say. I took it one step further. I actually did what he said when I got back. The ‘senior’ sales people didn’t like me too much, because I started to immediately out-sell them. I have since moved to a different city for personal reasons, practice the same techniques, have NEVER taken lot traffic unless I’m forced to, make well over $100,000 a year, and work less hours than anyone else in the store. He’s a freak and he’s golden. Thanks so much Duane for all you’ve taught me.
I was a little intimidated by the over 100 people crowding around the doors to get in, but I sold FIFTEEN, yes 15, cars in the 3 days following your workshop as a result of the tips you gave me. I took away a great deal, and I know this is the key to take me to the next level. I now do over 400 cars a year. I’m looking forward to learning more on MarinoTV. Your new FLOW Selling is EXACTLY in tune with today’s market and I was TOTALLY tuned in. You are so refreshing and current, unlike our other training provider. Thanks again!
Truly outstanding reality and enthusiastic truth about how the customer has evolved but the sales process has not kept pace with the buyer. My team loved it. Thanks Duane!
I started doing F&I at Ford. After watching a lot of your videos so far in the last 5 months and then taking this course this week I feel like this will be a big game changer for me. Since May of 2016 until Dec my average was 742 for those months…. I started this year off with an average of 1846 for 16 deals in January, this week could not have come at a better time for me as I can already see how this is going to help me in my career as an FSM…. I know we are not quite done yet but I just wanted to say thank you as your way of training is one of the best styles I have ever been a part of, and I can’t wait to contact you in 6 months down the road to let you know how my averages have changed.
When I first attended your F&I training I was brand new to the Business Office. Being new, and having no track to run on, your approach just made sense to me, so I took the time to PDRO (Practice Drill Rehearse Outloud) every single day until I had memorized your entire presentation. The results were immediate. To make sure I wasn’t making any mistakes I returned to your F&I class within a few months to ensure I was mastering everything properly. I have never had an average below $2000 since first taking your workshop, and now enjoy about a $3500 average. As you know, over the past decade or so I return to your class once a year just to brush up and see what’s new. I’ve been exposed to both step selling and menu selling from every trainer out there and without a doubt your F&I FLOW Selling kicks both their asses!
Before attending your FLOW Selling workshop I was being trained to “Slow Down The Sale” and “Stay Off Price” along with a myriad of other 1980’s techniques. Your process made so much sense to me, I found ways to put it into place immediately, even though the rest of my dealership wasn’t on the program. What happened? I am consistently doubling and sometimes tripling my income from where it was before I met you…and this all started the month after the course. It’s been over a year now, and it just keeps better and easier. I watch your videos and review your material and I can say your FLOW is better, stronger and faster than anything else out there! Thank you!!
Your FLOW Selling has changed my life. I now start my day knowing statistically that whoever I meet at the dealership will likely buy a car from me, I’m building my brand and increasing my appointments, all as result of what I learned at your training! I have almost quadrupled (4 times!) my income, and that’s a game changer for me and my family. I am barely a year in the business and average over 20 cars a month, and the progress began the day I came back from your workshop. If anyone isn’t on the FLOW you need to get on it now!
I have been to so many of your F&I FLOW Selling workshops over the years I have lost count, and watched you evolve from step selling to menu selling to F&I FLOW Selling. FLOW is undeniably the most logical, transparent, fast and easy process out there. I consistently get involved in parts of the sales and transaction process that most of my peers just cringe at. Duane has taught me how to turn my sales team into raving fans of F&I because if they don’t love me their customers most certainly won’t. Maintaining an average of over $3000 per copy isn’t easy, I have been at the same dealership for years, have no intention of changing that, and work in a very small community so ethics and word of mouth are everything. I’m always excited to come to your workshops to see what’s new and participate in the discussions!
What I have found most about Duane’s (training) is that he’s a study of the best parts of all the best philosophies. He’s got certain aspects that you’d find in other types of training, but he’s blended them new things and modern methodologies that make it completely his own. And if you are not taking his training, you’re really only getting a fragmented version of what could be a better training, which would be his!