To deal with this new reality, Duane is rolling out his fast, revolutionary, and trademarked sales solution called “FLOW Selling”. Consider it a “Road To A Sale” and “The Basics” on steroids. FLOW Selling lays out a simple, easy to follow, 4-step template that allows everyone to align with the customer and shorten the sales cycle. “Twice the Sales in Half the Time™” is a motto that is truly proving itself for his outstanding clients. Everyone else is talking about how they have a more engaging, faster sales process, but when you really look at it, all they suggest you do is rush through “The Basics” and speed up the same long “Road To A Sale”. That is not a solution. A new sales process is needed from the Meet & Greet to the Close, and FLOW Selling hits the mark for your Sales Professionals, F&I Managers and Service Advisors. They need to all FLOW.
FLOW Selling is an end-to-end solution that acknowledges everyone’s role with the customer experience, overall sales and profitability.
Please read ABOUT DUANE for his more complete bio and to better appreciate his approaches.
Duane invited me to attend his 3-day Sales Champion Training (which I self-funded). It was truly a life changing experience! I put Duane’s processes into action and the results were incredible. My sales instantly catapulted from 10 cars a month to 25-40 cars a month, with my best month closing at 52 cars (pretty cool when you are only 24 years old)! I would sit in the showroom and watch as others lost sale after sale, giving up unnecessary gross by working the old “Road To A Sale” and “The Basics” while I was posting record month after record month. The dealership next door did take notice of my performance, and asked me to join their team as a Sales Manager. It quickly became apparent that this new store lacked training and process. With the help of my GSM, we immediately ceased all advertising and diverted this budget into training, sending the entire team to Duane Marino. By building the skills of our team, we increased sales from an average of 40 vehicles to consistently over 100-120 within a few months. At one point we were the highest grossing dealership in Canada for the brand. As most of you know, I am proud to say that I am now part of the Marino organization.
After several years of learning and success her family sold their business, so she started to sell new vehicles and become a Sales Manager by her mid 20’s. As a Sales Manager for almost 4 years she changed not only her own quality of life but also the quality of life for her entire sales team. She showed them what she learned from her dad – take care of your customers they will take care of you! Years of studying, learning, training, hard work, working smart and being honest allowed her and her team to excel in both good times and tough times.
Her strong point in management was training her sales staff and interacting with customers. Through training and improving her sales team she realized she still had a passion for teaching and her meetings were more like informative and practical entertainment sessions. Once she found Duane’s processes and psychology she was instantly hooked on his training style and delivery and made her entire team “drink the Kool-Aid” as she found his style, language, processes, values, beliefs and much more all gave her team a learnable and repeatable way to sell vehicles and how to live / thrive in this wonderful industry.
With passion and compassion Kathy can hold a board room, a training room and a showroom. Don’t miss the chance to catch her live at one of her events!
J.C. found his passion in 1989 helping others succeed when he entered the United States military. This is where he established the skill sets to effectively provide the purpose, motivation, and direction to accomplish complicated tasks. He graduated in the top 3% of his national, ROTC training class.
J.C. is a trainer with an open mind that believes in attending training of all types and has an extensive education in practical psychology. He is effective in several disciplines related to body language, performance psychology, sales language, time management, goal setting, sales psychology and creating the conditions by which consumers convince themselves to buy.
An incredible motivator, educator and problem solver, J.C.’s pleasantly-persuasive personality makes him a powerful Finance & Insurance Specialist, FLOW Seller, Closer, Team Leader and Mentor.
His programs train leaders and managers to sharpen their skills of listening, communication, confrontation, delegation and decision making. His leadership will confront your training challenges and the behavior of your leaders. He will prepare you to take your organization moving forward, not in circles. Under Promise, Over Deliver!
Mirella brings a unique perspective to our team and to your dealership and has a significant level of expertise as a Professional Presence Specialist.
Mirella serves an international clientele in management, sales, to entry level and high executives. As a university graduate with a degree in Psychology, Mathematics and Education, Mirella was a secondary school teacher and guidance counselor for 15-years prior to joining the corporate world. As a multi-faceted educator, Mirella has a proven track record for both discovering and igniting hidden potential across a diverse range of people from gifted students to aspiring leaders. She is also an in-demand speaker, co-author of the book “Make Your Connections Count” and has contributed articles to numerous publications.
Mirella is a member of the prestigious Association of Image Consultants International (AICI) and one of only 13 Canadians to have reached the designation of CIP (Certified Image Professional). She received the AICI Canada Member of the Year award in 2011. Her credentials reflect her extensive knowledge, communication skills, and accomplished training techniques making her an in-demand facilitator. Her energy, enthusiasm and ease of communication are synonymous with Presence. “I know success is the result of a determined mind-set – the desire to excel beyond the status quo.”
Bringing Mirella in to work with your team could be one of those little differences that make the big differences for your results!
Specializing in dealership evaluation and consultation, Cooper’s expertise and unique industry insight helps dealers drive bottom line profitability while managing expense lines. A team builder, coach and motivator, he thrives on helping managers and sales associates excel in their positions. His proven process-driven sales cycle and motivational sales programs create outstanding teams that exceed targets and provide an extraordinary customer experience, generating exceptional customer loyalty.
Cooper has extensive experience in building variable operations specifically used vehicle and new vehicle operations. Cooper is an expert in making used vehicle operations a success. Key skills include: inventory management, auction acquisition and disposal, reconditioning, marketing initiatives, expense control, increasing sales and gross profits, growing the service and parts operations, new hire training, negotiation, aged inventory strategies, team building and mentorship.
OUR MISSION STATEMENT
The mission statement of the company is reflective of both the personal and professional values of our team. Simply:
- We have a passion for helping people and maximizing potential. We must all identify and strive for continuous improvement. Honest reflection while moving towards new goals; not letting fear, bad habits or complacency slow progress.
- We always leave everything and everyone better than when we found them. By definition, we must all make contact with others during the regular course of life and business – in this small world, every point of contact must have a straight intention with conclusions as positive as possible.
- We must be careful not to let strengths become weaknesses. Often, the same qualities that contribute to initial greatness are the same qualities that lead to eventual failure. Self-awareness is everything.