One Day Telephone Skills Program

THE NUMBER ONE WAY TO INCREASE YOUR TRAFFIC OF BUYERS, VOLUME AND GROSS PROFIT AVERAGES ARE TO EFFECTIVELY PULL IN YOUR TELEPHONE SHOPPERS BEFORE THEY SEE YOUR COMPETITOR.

“Nobody handles sales calls live or teaches the skills you need to master sales calls better than Duane Marino.  He blew everyone away.”  Amin Tejani, General Manager, Toyota

Agenda:

  • Importance of tone, approach and focus while on the phone
  • How to get 90% name and phone number, 80% appointment booking, 50% appointment shows and 60% sold of shows
  • Telephone power qualifying for quick assessment and selection from stock
  • Getting control of the conversation via key questions
  • Proven ways to handle best price, payment advertising, trade value and availability inquiries
  • Knowing when to be quiet and go for the appointment
  • Identifying and appealing to different shopping styles
  • Telephone prompt pads and control sheets for use on the phone
  • Post-class exercises and training materials for sales meetings
  • Complete telephone tracking tools which are easy to use
  • Internal commitment letter to the dealer principal from staff
  • A system is left behind for your managers to manage, therefore all managers must attend the training

Who Shoud Attend:  Dealers and Managers who feel they are losing control of their advertising ROI and are concerned about the effectiveness of their staff to deal with today’s ‘armed’ buyer will be excited by this training, and more importantly impressed by the results.