You will start to turn “Inquires Into Deliveries” as soon as you return from this fun, interactive and fast paced half day workshop.


  • Increase engagement and improve the customer experience
  • Getting into their inbox while also increasing open, read and reply rates
  • Identifying, picking and eating low hanging transaction ready fruit
  • Understanding the “behind the keyboard” personality
  • Building rapid rapport via email, text, video or phone
  • Using pace, fun, accessibility and credibility in your process
  • Smartphone apps and CRM tools you need to have and use
  • Follow up designed to increase exposure and closure
  • Recharging cold and dying leads
  • Unsold customer follow up that leads to even more sales
  • And whatever else you want to challenge Duane with when you are there!!

Who should attend: anyone who is responsible for handling internet inquiries and would like to improve their appointment and / or sales ratios.

“Duane’s style and content allowed my newbies and veterans to really understand how to handle email leads and he gave us realistic expectations and processes that work.”  Wayne Ricketts, Sales Manager, GM